Delivery Policy

1. Shipping Partner

   • We have partnered with Shiprocket, a trusted logistics provider, to ensure safe and timely delivery of your orders.

2. Delivery Time

   • Orders are typically processed within 24-48 hours after confirmation.
   • Standard delivery times range between 5-7 business days, depending on your location.
   • You will receive tracking details once your order is shipped.

3. Shipping Charges

   • Shipping charges (if applicable) will be clearly displayed at checkout. Free shipping may apply for orders exceeding a specific amount.

4. Delivery Areas

   • We currently deliver across India. If your location is not serviceable, we will notify you during the checkout process.

5. Undelivered Orders

   • If a delivery attempt fails due to incorrect address or unavailability of the recipient, the order may be returned to us. Additional charges may apply for re-shipping.

Return Policy

1. Eligibility for Returns

   • Products are eligible for return or exchange only if they are:
     • Damaged during transit.
     • Defective or have manufacturing issues.
     • Incorrect items delivered.

2. Conditions for Returns

   • Returns must be initiated within 7 days of receiving the product.
   • The product must be in its original condition, with all tags, packaging, and invoices intact.

3. How to Initiate a Return

   • Email us at contact@nammaangadi.com with your order number and a brief description of the issue.
   • Our team will guide you through the return process.

4. Return Shipping

   • For eligible returns, we will arrange for the product to be picked up through Shiprocket. In some cases, you may need to ship it back to us, and we will reimburse the shipping cost.

5. Refunds

   • Refunds will be processed once the returned product is inspected and approved by our team.
   • Refunds will be credited to your original payment method within 7-10 business days.

6. Non-Returnable Items

   • Certain items, such as custom-made products or those on clearance sale, may not be eligible for returns. This will be mentioned on the product page.

Exchange Policy

• Exchanges are allowed for size or color issues, subject to availability.
• The exchange request must be raised within 7 days of receiving the product.

Cancellations

• Orders can be cancelled before they are shipped. Once the order is shipped, cancellation is not possible.